Frequently Asked Questions

Have questions about our services or our company? Below lists the answers to some of the mostly asked questions. If you don’t find the answer to your questions here, please feel free to contact us by the contact form or email us directly, and we will get back to you as soon as possible.

  • What is Child-Resistant Packaging?

    Child-resistant (C-R) packaging, also referred to as "special packaging," is used to reduce the risk of poisoning in children via the ingestion of potentially hazardous items including certain prescription and over-the-counter (OTC) medications, pesticides, and household chemicals. The U.S. Consumer Product Safety Commission (CPSC) has the authority to regulate C-R packaging via the Poison Prevention Packaging Act1(PPPA) which became effective in 1972.

    According to the PPPA, “The term "special packaging" means packaging that is designed or constructed to be significantly difficult for children under five years of age to open or obtain a toxic or harmful amount of the substance contained therein within a reasonable time and not difficult for normal adults to use properly, but does not mean packaging which all such children cannot open or obtain a toxic or harmful amount within a reasonable time.”

  • What is Inspection?

     Measuring, examining, testing and gauging one or more characteristics of a product or service and comparing the results with specified requirements to determine whether conformity is achieved for each characteristic.

  • What is Hazard analysis and critical control point (HACCP)

     A quality management system for effectively and efficiently ensuring farm to table food safety in the United States. HACCP regulations for various sectors are established by the Department of Agriculture and the Food and Drug Administration.

  • What is Good manufacturing practices (GMP)

    Requirements governing the quality procedures of medical device manufacturers.

  • What is a defect?

     A product’s or service’s nonfulfillment of an intended requirement or reasonable expectation for use, including safety considerations. There are four classes of defects: class 1, very serious, leads directly to severe injury or catastrophic economic loss; class 2, serious, leads directly to significant injury or significant economic loss; class 3, major, is related to major problems with respect to intended normal or reasonably foreseeable use; and class 4, minor, is related to minor problems with respect to intended normal or reasonably foreseeable use. Also see “blemish,” “imperfection” and “nonconformity.”

  • What is Cost of poor quality (COPQ)?

    The costs associated with providing poor quality products or services. There are four categories: internal failure costs (costs associated with defects found before the customer receives the product or service), external failure costs (costs associated with defects found after the customer receives the product or service), appraisal costs (costs incurred to determine the degree of conformance to quality requirements) and prevention costs (costs incurred to keep failure and appraisal costs to a minimum).

  • What is Corrective action recommendation (CAR)

     The full cycle corrective action tool that offers ease and simplicity for employee involvement in the corrective action/process improvement cycle.

  • What is consumer's risk

    Pertains to sampling and the potential risk that bad products will be accepted and shipped to the consumer

  • What is conformity assessment

    All activities concerned with determining that relevant requirements in standards or regulations are fulfilled, including sampling, testing, inspection, certification, management system assessment and registration, accreditation of the competence of those activities and recognition of an accreditation program’s capability.

  • What is conformance?

    An affirmative indication or judgment that a product or service has met the requirements of a relevant specification, contract or regulation.

  • How about the classification of defects?

     The listing of possible defects of a unit, classified according to their seriousness. Note: Commonly used classifications: class A, class B, class C, class D; or critical, major, minor and incidental; or critical, major and minor. Definitions of these classifications require careful preparation and tailoring to the product(s) being sampled to ensure accurate assignment of a defect to the proper classification. A separate acceptance sampling plan is generally applied to each class of defects.

  • What is Acceptance sampling plan?

    A specific plan that indicates the sampling sizes and associated acceptance or nonacceptance criteria to be used. In attributes sampling, for example, there are single, double, multiple, sequential, chain and skip-lot sampling plans. In variables sampling, there are single, double and sequential sampling plans. For detailed descriptions of these plans, see the standard ANSI/ISO/ASQ A3534-2-1993: Statistics—Vocabulary and Symbols—Statistical Quality Control.

  • What is Acceptance sampling

    Inspection of a sample from a lot to decide whether to accept that lot. There are two types: attributes sampling and variables sampling. In attributes sampling, the presence or absence of a characteristic is noted in each of the units inspected. In variables sampling, the numerical magnitude of a characteristic is measured and recorded for each inspected unit; this involves reference to a continuous scale of some kind.

  • Why do I need third-party quality control?

    Sometimes, the quality of overseas production is not as good as expected, which may lead to customer rejection or product recalls. Thus it is essential to have someone oversee the production to avoid defective goods being shipped. You may travel on your own, but it is costly and time-consuming; you may consider asking the supplier to do the job, but usually the job is not professionally done or the supplier is too close to the factory to disclose the true and complete findings to you. In summary, third-party quality control could be the best solution for overseas production, in addition to establishing your own QC team. How does it work?

  • How does it work?

    1. Customer sends us detailed order information
    2. Veriquality makes an offer for customer confirmation
    3. Upon customer confirmation, Veriquality contacts supplier/factory to fix the inspection date and arrangements
    4. On the scheduled date, qualified inspector visits factory to perform inspection or audit.
    5. A detailed and illustrated report sent to customer the next business day after inspection/audit.
    6. Customer decides whether to reject/release the shipment or request for rework.

  • Why should I choose Veriquality?

    1.Affordable costs: price start at US$180 per man-day
    2.Over 10 years of experience in quality control for non-food consumer products.
    3.Quick scheduling; response within 24 hours; formal reports sent the next day.
    4.We are flexible and try every possible way to meet customers’ needs
    5.Dedicated inspectors present in 30 cities of China and SA to serve you efficiently
    6.10+ years of proven records and 200+ happy customers

  • Where are you based and which areas do you cover?

    Our office is based in Fuzhou City, Fujian Province and our inspectors are present in 30 cities of China and also in South Asia to satisfy your needs at low costs. Please contact us for further information.

  • What is your guarantee?

    As a specialized provider of quality control services, Veriquality undertakes to exercise due care and skills in the performance of our services and will take liability where such skills and care is not exercised. When the shipment arrives at your destination and it is found that the quality is unacceptable and we fail to exercise due care and skills during inspection, we will make corresponding compensations for such failures. As an established practice of the inspection industry and adopted by most inspection companies, our compensation is based on the service fee we charge and the maximum compensation is 7 times of the inspection fees. Besides, our services shall in no circumstances relieve the supplier or the factory (who manufacture and charge for the goods) from their contractual liability to meet defined quality standards and deliver acceptable products.

  • How much does it cost?

    For inspection in China, our service fee is USD180 per man-day plus travel costs to be incurred. 1 man-day means 1 inspector works for one day and how many man-days would be needed for a specific inspection will be subject to your request and requirements, such as product complexity, quantities, number of items to be inspected, factory location, etc. However, if you have limited budget, you can always request a 1 man-day inspection and we will try our best to inspect as much as possible. For most major manufacturing areas in China, the travel costs would be just about US$30 in total.

  • Do you offer discount for frequent inspection requests?

    Yes, we do offer discounts if you have frequent inspection requests every month, please contact our account manager for further info.

  • What is your payment term?

    For occasional inspection requests, payment should be done within 5 business days upon receipt of PI. For frequent inspection requests, you will receive one summary invoice at the beginning of each month for the earlier month and payment should be done within 30 days upon receipt of the invoice. We can accept T/T and paypal payment.

  • When can I get the report?

    For inspections in China, the report will be sent the next business day after completing the inspection. Upon request, we may be able to send the report on the same day with no extra charge for urgent shipment.

  • Who will approve or reject the shipment?

    The inspection is performed according to the international standards as well as product specifications, your instructions and criteria. A fully detailed and illustrated report will be sent to you after inspection. Reviewing the report in details will allow you to decide whether to release or reject the shipment, or request for further rework until quality criteria are met. Sometimes, an inspection report with failure conclusion doesn’t necessarily mean that the batch is absolutely unacceptable based on the specific business circumstances, such as price, target client, contract term, etc, and vice versa. So we suggest the customer review the report in details and then make the decision.

  • How are defects classified?

    Critical: Any condition found which poses the possibility of causing injury or harm to, or otherwise endangering the life or safety of, the end user of the product or others in the immediate vicinity of its use. Major: Any condition found adversely affecting the product's marketability and sale-ability or adversely affecting its required form, fit, or function, and which is likely to result in the end user returning it to the source from which it was purchased for replacement or refund. Minor: Any condition found which while possibly less than desirable to the end user of the product, does not adversely affect its required marketability, sale-ability, form, fit, or function and is unlikely to result in its return to the source from which it was purchased.

  • Do you recommend manufacturers or provide sourcing services?

    As a third-party inspection company, we don’t recommend manufacturers and all information about our client’s vendors and factories is confidential and shall not be transmitted to any other party. We don’t provide sourcing services as it is not our strength to do it. We do what we are good at: quality control.

  • Where do I send the approved samples?

    It is the most convenient to send them directly to the factory, in a sealed package with your signature to our attention. In case you don’t want to send the samples to supplier or factory, you may also send samples to our office and we will forward them on our own. Please contact your account manager directly for our office address where you can send the samples.