Insights

What Kinds Of Complaining From Your Customers ( Furniture Part)

By Veriquality Inspection Service Co.,Ltd Source: From consumer complaining website

What kinds of complaining from your customers? (Furniture Part)

The following complaining cases of quality for furnitrue were collected from Consumer affairs website. All cases could be avoided if have good quality monitoring in production process. Product performance and customer service are closely linked in any quality program; the greater the attention to product quality in production, the fewer the demands on the customer service operation to correct subsequent problems.

William of Feasterville Trevose, PA Verified Reviewer

Original review: Aug. 25, 2018

I purchased a Hampton Bay patio set (glass table and 4 chairs) from Home Depot in May 2018. Within a short period of time, I started noticing rust stains on my deck under the legs of each chair and the table. That's when I decided to look online to see if other people were having similar problems, and every review I read about Hampton Bay patio furniture was negative. I unassembled the table and took all the pieces back to Home Depot. The sales associate at the returns desk asked me if I contacted Hampton Bay.

Sher of Genoa, NV Verified Reviewer

Original review: July 5, 2018

I bought the beautiful tile table with the six chairs from Home Depot and the chairs immediately discolored. I can't get any help from them and the chairs look terrible. Any help would be appreciated. Can you spray paint fabric type paint onto the chairs to perhaps cover the discoloration? I will never buy a Hampton patio chair again!!

Linda of Saddle Brook, NJ Verified Reviewer

Original review: May 7, 2018

I purchased a patio set dining table and 6 chairs along with matching umbrellas. Spent over $1500.00. We only use it 3 months a year and it's put away all winter, my table is completely faded in all different spots. Can't be used anymore. It looks so bad. Contact Hampton Bay. "Sorry. We can't help you, contact store." "Sorry. We can't help you. Contact manufacturer." No help from anywhere. You would think that Home Depot would stand behind their customer. Not at all!

Maria of White Lake, MI Verified Reviewer

Original review: May 1, 2018

I purchased a tile patio table 3 years ago from Home Depot and as soon as we put the furniture together a couple of tiles fell off. At that time I didn’t think it was that big of a deal, I glued them back on. But after that every time we used the table more fell off. We took really good care of the table. Always stored it in the basement and kept it covered when not in use. Today the table is an eyesore. We paid good money for this table which no we can't use. The table is crumbling. It’s the cheapest made table I’ve seen. The tiles are layered on styrofoam. I’m not sure what to do now. I will be contacting Home Depot as well.

Hampton Bay Hardtop Poly Carbonate Panel Gazebo - We purchased this expensive gazebo feeling it would be a nice solid gazebo. The instructions are absolutely terrible. They do not accurately show which way some parts should be installed. They do not show detailed drawings or photos to assist in assembly. I spent a lot of time installing, taking apart and reinstalling because the instructions are poor. They call parts by the wrong name and had a number on the installations instructions to which there was no reference in the detailed parts list. So I spent a lot of time reading and rereading the instructions to figure things out. I finally used common sense to put it all together. I had called for assistance and was told the technical department could only be emailed by the service department and I would get a callback. I finally did receive a callback but not from Hampton Bay, from some other company with a lot of static on the phone line so I could only hear intermittent words.


Neal of Kelowna, BC
 Verified Reviewer

Original review: Aug. 9, 2017

Delronde furniture set: We purchased this product last summer, and the plastic straps that support the cushions have sagged. We have tried to get help through Home Depot, Hampton Bay and their manufacturer Grand Basket. All we've received is a run around from all of them. Very frustrating and, at the end of the day, we still stuck with a faulty product and no solution to the issue.

In case you haven't picked up from the other reviews on Hampton Bay patio furniture, I can confirm it is cheap Chinese crap that gives "made in China" a bad name. Our 7-piece dining patio set looked great. But the inside of it is hollow raw steel. It started rusting immediately. I contact Home Depot and Hampton Bay customer support. Hampton Bay claims that rust is an "Act of Nature" that can not be avoided. Imagine you just bought a new car and it started rusting the first day that it rained. Would you accept an excuse like that? Of course not. Rust can be prevented with a variety of manufacturing techniques and material choices. Hampton Bay, simply put builds patio furniture on the cheap. Home Depot, to their credit did accept a return on the furniture without my having to dismantle the set.

Martie of Temple Hills, MD Verified Reviewer

Original review: July 27, 2018

I purchased a bedroom set from Marlo in March. One of the legs wouldn't stay up. I notify them and I was told that I need to put a piece of carpet underneath my bed, if not I will continue to have the same problem if I kept it on hardwood floor. All I wanted was for the leg to be replace since the screw was stripped. I was told by Kyla in customer service that the legs are not under warranty. Remind you this bedroom set is only 4 months old. If you can refrain from buying from Marlo.

Ruba of Bristow, VA Verified Reviewer Verified Buyer

Original review: March 15, 2018

I bought an expensive sofa, they sent defective sofa with hole in it. It looks worn and dirty. It was a white sofa, but the one I got was dirty looking gray. I didn’t even wanna sit on it. I called the customer service, they said they wouldn’t replace it with a new one. They would not do a free return. For returning, I have to pay for shipping as well as 30% restocking fee. Now I am regretting why I even ordered from this furniture store. I would never go back.

Robert of Springvale, ME Verified Reviewer

Original review: July 23, 2018

We purchased a sofa from Thomasville through a local high-end furniture store. Spent over $3,000 on it. When it arrived the back cushions did not look like the one in the store, but was acceptable. However, after a few weeks of use, the bottom cushions began to sag. Before long, they would not return to shape. It took several weeks for anyone to do anything about it. Finally, when we demanded they take the sofa back since it is unusable, replacement cushion inserts arrived, but by then one of the arms was wobbling, the upholstery in the back came loose, and other problems developed. All we want now is for it to be removed and our money back, but Thomasville hasn't even responded.

Kristy of Maple Valley, WA Verified Reviewer Verified Buyer

Original review: May 15, 2017

We bought this $1300 glass table on 4/01/2017 from Thomasville of Bellevue, but just received it a little over a week ago on 5/4/2017. We picked it up ourselves from the warehouse, and had them open it. We did not immediately find any scratches or damage on the piece at that time. We brought the piece home, and assembled it in our kitchen eating area, and immediately proceeded to wipe the table down using Windex and a soft paper towel, but subsequently have only used microfiber cloths to clean the table. We noticed almost immediately on the first day that there were some deep scratches that showed up. We are typically very careful with our furniture, and would never use any harsh abrasives on it, but it seems that through very careful light use and cleaning, some troubling deep scratches were appearing on this table.


Diane of Clarkston, MI Verified Reviewer Verified Buyer

Original review: Jan. 31, 2017

Attached are pictures of the Spellbound Metal Chairside table. The table on the left is the new table that I received. The table on the right is the table that's the floor model at the Thomasville store that I thought I would receive. It's apparent that the two table finishes are completely different colors. The store manager, was not willing to allow me to return the table, order a new one or give me any discount for exchanging the new table with the floor model. This was also the response from the customer service department in North Carolina.

Randee of Granite Bay, CA Verified Reviewer Verified Buyer

Original review: Jan. 1, 2016

My husband and I purchased two tables from the "Hemingway Collection" for use in our home. We are senior citizens. The finish on the tables are so fragile, they do not tolerate any kind of ordinary use. We use coasters for beverages, and do not have food on the tables, yet the finish on my husband's table is bubbled, rings on it, scratched and starting to check and lift. We called and had the technician out to no avail. We were told unless the whole finish was checked and lifting, it was not defective. The end tables were around $700 each, and should be of high quality. A consumer should be able to use the piece as it was intended to be used, with ordinary care. Obviously the finish on these tables is too soft to be used as furniture.

Cheryl of Huntington, TX Verified Buyer

Original review: July 16, 2016

I had the patio set less than three months and had just gotten up from the table leaving my cellphone and drink there. I turned and walked a few steps away and heard an explosion and looked and the glass had exploded in a million pieces straight down on the outdoor rug. One minute earlier and it would have landed in my lap. The patio set had been in the shade the entire morning. The set presents a huge liability factor for Martha Stewart and given the reviews regarding this issue I am very surprised it is still on the market!